Our policies for subscription billing, cancellations, and refunds
This Refund & Cancellation Policy ("Policy") is part of and supplements the Terms of Service governing your use of the Twizzle platform. This Policy describes the specific terms related to subscription billing, cancellation, and refunds. In the event of a conflict between this Policy and the Terms of Service, this Policy shall govern with respect to refund and cancellation matters.
All subscription payments are processed through Stripe, our third-party payment processor. By subscribing to a paid Plan, you authorize Twizzle to charge your selected payment method through Stripe for the applicable subscription fees on a recurring basis. All prices are stated in U.S. dollars and are exclusive of applicable taxes unless otherwise specified.
Your Billing Date is determined by the date you first subscribe to a paid Plan. Subsequent charges will occur on the same date each Billing Cycle (or the nearest available date if the original date does not exist in a given month).
Monthly Plans are billed on a month-to-month basis. Your payment method will be charged the applicable monthly fee (Starter: $9.99/month, Pro: $19.99/month) on each Billing Date. Monthly Plans continue until cancelled by you or terminated by Twizzle.
Monthly subscription fees are charged in advance for each upcoming Billing Cycle. There are no partial-month refunds for Monthly Plans.
Annual Plans are billed once per year at a discounted rate compared to the equivalent monthly pricing. Your payment method will be charged the full annual fee on each Renewal Date. Annual Plans continue until cancelled by you or terminated by Twizzle.
Annual subscription fees are charged in advance for the full year. There are no partial-year refunds for Annual Plans, except as required by applicable law or as otherwise described in this Policy.
Twizzle may offer Free Trial periods that allow you to access paid features without charge. The following rules apply to Free Trials:
All Subscriptions automatically renew at the end of each Billing Cycle unless you cancel before the Renewal Date. Upon renewal, you will be charged the then-current price for your Plan. We will notify you of any price changes before they take effect.
By subscribing, you acknowledge and agree to automatic renewal and the associated recurring charges until you cancel your Subscription.
You may cancel your Subscription at any time using one of the following methods:
We will send you a confirmation email upon processing your cancellation request. Please retain this confirmation for your records.
When you cancel your Subscription, the cancellation takes effect at the end of the current Billing Cycle. You will continue to have access to paid features until the end of the period you have already paid for. After the current Billing Cycle ends:
Subscription fees are generally non-refundable. However, refunds may be issued at Twizzle's discretion in the following circumstances:
Refund requests must be submitted within 30 days of the charge in question by contacting support@twizzle.io. Each request is reviewed on a case-by-case basis.
The following charges are non-refundable:
If a scheduled payment fails, our payment processor (Stripe) may automatically retry the charge according to its retry schedule, which typically includes multiple attempts over a period of several days.
During the retry period:
It is your responsibility to ensure your payment method is current and has sufficient funds to cover subscription charges.
If payment cannot be collected after all retry attempts, or if your Account is in violation of our Terms of Service, your Account may be suspended. During suspension:
If your Account remains suspended for an extended period, it may be permanently deactivated and your data deleted in accordance with our data retention policies.
If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us directly, we reserve the right to suspend your Account immediately pending resolution of the dispute. We encourage you to contact us at support@twizzle.io before initiating a chargeback so we can attempt to resolve the issue directly.
Filing a chargeback for a legitimate charge may result in permanent Account termination and may affect your ability to create future Accounts with Twizzle.
Subscription fees may be subject to applicable sales tax, value-added tax (VAT), goods and services tax (GST), or other taxes depending on your jurisdiction. Any applicable taxes will be calculated and added to your subscription charges at the time of payment.
Tax amounts are non-refundable except where a full refund of the associated subscription charge is issued. In such cases, the applicable tax will be refunded along with the subscription fee.
If you believe there is an error in your billing or you have a question about a charge, please contact us at support@twizzle.io within 30 days of the charge in question. We will investigate the dispute and respond within a reasonable timeframe.
When submitting a billing dispute, please include:
We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or through the Platform. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.
Changes to this Policy will not affect charges or refund requests that occurred before the effective date of the change.
For billing questions, refund requests, or cancellation assistance, please contact us:
| Company | Twizzle LLC |
| support@twizzle.io | |
| Website | https://twizzle.io |