How we collect, use, and protect your personal information
Twizzle LLC ("Twizzle," "we," "us," or "our") operates a subscription-based social media management platform available at https://twizzle.io (the "Platform") and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and otherwise process Personal Information in connection with our Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
This Privacy Policy applies to Personal Information processed by Twizzle in connection with the Services, including the Platform, any associated mobile applications, and any communications or interactions you have with us. This policy does not apply to third-party websites, applications, or services that may be linked from the Services, even if accessible through our Platform.
The Services are intended for persons at least 18 years of age. We do not knowingly collect Personal Information from individuals under the age of 18. If you are under 18, you may not use the Services or provide any Personal Information to us.
We collect and process the following categories of information:
When you register for an Account, we collect your name, email address, and password. If you sign up through a third-party authentication provider, we receive your name and email from that provider.
You may optionally provide additional profile details such as a display name, profile picture, bio, or organization name.
We process authentication tokens and session data to verify your identity and maintain secure access to your Account. This includes OAuth tokens from third-party login providers.
When you connect a Facebook account, we receive access through Facebook Login and the Meta Graph API. We collect your Facebook user ID, name, email address, profile picture, and page access tokens. We access page-level data including page names, follower counts, post engagement metrics, and publishing permissions as authorized by you.
When you connect an Instagram Professional or Business account, we receive access through the Instagram Graph API. We collect your Instagram user ID, username, profile picture, account type, follower and media counts, and media insights. We access data necessary to schedule posts and retrieve analytics.
We store images, videos, and other media files you upload to the Platform for use in creating or scheduling Content.
We store details of posts you schedule through the Services, including text, media, target platform, scheduled date and time, and publishing status.
We store draft posts and content you create but have not yet published or scheduled.
We collect and aggregate performance metrics from your Connected Accounts, including post reach, impressions, engagement rates, follower growth, and audience demographics where available from the platform APIs.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage of the Services. See Section 11 for more details.
We automatically collect information about the device you use to access the Services, including device type, operating system, and screen resolution.
We collect your browser type, version, and language settings when you access the Platform.
We collect your IP address when you access the Services. We use this for security, fraud prevention, and to approximate your general geographic location.
When you use our AI-powered features, we collect the prompts and instructions you submit to generate content. These prompts are sent to third-party AI service providers for processing.
We store content generated by AI services at your request, including suggested captions, hashtags, and other text generated through the Platform.
We collect information about your subscription plan, billing cycle, plan changes, trial status, and subscription history.
We store payment-related metadata received from our payment processor, Stripe, including transaction IDs, payment status, last four digits of your payment method, and billing dates. We do not store full credit card numbers, CVVs, or complete payment credentials.
We collect information you provide when you contact us for support, submit feedback, or otherwise communicate with us, including your name, email, and the content of your messages.
We collect data related to your participation in platform gamification features, including experience points (XP), challenge completions, leaderboard rankings, and badges earned.
We use the Personal Information we collect for the following purposes:
We process your Personal Information based on one or more of the following legal grounds:
When you connect your Facebook or Instagram accounts, we access data through the following Meta APIs:
We only access Meta Platform Data that you have explicitly authorized through the OAuth consent flow. We use this data solely to provide the Services. We do not sell Meta Platform Data to third parties. Our use of Meta Platform Data complies with the Meta Platform Terms and Developer Policies.
We use Stripe as our third-party payment processor. When you subscribe to a paid plan, your payment information (including credit card number, expiration date, and CVV) is collected and processed directly by Stripe. Twizzle does not receive, store, or have access to your full payment card details.
We receive from Stripe only the information necessary to manage your subscription, including a customer ID, subscription status, plan details, billing dates, and the last four digits of your payment method. Stripe's collection and use of your payment information is governed by Stripe's Privacy Policy.
The Platform includes AI-powered features that utilize third-party AI API providers to generate content suggestions, captions, hashtags, and other text. When you use these features, the prompts you provide are sent to third-party AI service providers for processing.
We do not use your prompts or AI-generated content to train AI models. However, third-party AI providers may process your data in accordance with their own privacy policies and terms of service. We recommend reviewing the privacy practices of the AI providers used by the Services.
We use the following types of cookies and tracking technologies:
You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
We work with the following categories of third-party service providers:
We may share your Personal Information in the following circumstances:
We retain your Personal Information for as long as your Account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your Account is deleted, we will delete or anonymize your Personal Information within a reasonable timeframe, unless retention is required by law.
We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Personal Information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection, including through the use of standard contractual clauses or other approved transfer mechanisms.
Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:
To exercise any of these rights, please contact us at support@twizzle.io.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your Personal Information. These include the right to know what Personal Information we collect, the right to delete your data, the right to opt out of the sale of your data (we do not sell Personal Information), and the right to non-discrimination for exercising your privacy rights.
To submit a request under the CCPA, please contact us at support@twizzle.io. We will verify your identity before processing your request.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation. In addition to the rights listed in Section 17, you have the right to lodge a complaint with your local data protection authority.
Our legal bases for processing are described in Section 7. Where we rely on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
The Services are not directed to children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with Personal Information, please contact us at support@twizzle.io.
You may request deletion of your Account and associated Personal Information at any time by contacting us at support@twizzle.io or through the account settings in the Platform. Upon receiving a deletion request, we will delete your Account and Personal Information within 30 days, except where we are required or permitted by law to retain certain data.
Deletion of your Account will result in the permanent loss of your Content, scheduled posts, analytics history, and all other data associated with your Account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on the Platform with a revised "Last Updated" date. We may also notify you via email for significant changes. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
| Company | Twizzle LLC |
| support@twizzle.io | |
| Website | https://twizzle.io |